BABrass AI
FAQ · questions answered

Questions, answered

Everything plumbing & HVAC owners ask before launching a 24/7 AI front desk that never misses a call.

12
Questions answered
4
Topics covered
Days
Time to go live
24/7
The agent never sleeps

Answers by topic

Everything, grouped the way you think

Skim by topic, open what matters. Each answer mirrors exactly what the platform does — nothing is claimed until it actually happens.

Getting started

Is this built for plumbing & HVAC?

Yes — it’s purpose-built for the trades. It triages plumbing and HVAC calls, checks your service area, and books the job. It also protects the ad spend you already run by turning more calls into booked work.

Can I try it right now?

Play the scripted demo instantly, or start a live voice call in your browser from the demo widget — no setup required.

How fast can I go live?

Most launches take days: point a tracked number at the front desk, set your service area and trades, run QA, and go.

Why plumbing and HVAC?

They’re high-ticket, time-sensitive trades where the first business to answer and book usually wins the job — and the emergencies that pay the most happen at the worst times.

Product & delivery

What if messaging isn’t connected yet?

Notifications are recorded as queued and never shown as delivered until they actually send. The product never claims something happened when it didn’t.

Does it really book the job, or just take a message?

It captures the trade, issue, address, and an agreed time, then creates a real booking with a reference and alerts your team.

What happens to out-of-area callers?

The agent confirms the caller’s ZIP or address is in your service area before promising coverage, so you never book a job you can’t run.

Can I keep my own phone number and branding?

Yes. The name callers hear, the greeting, voice, message copy, dashboard, and number are all yours.

Trust & data

How do you avoid fake or phantom bookings?

Coverage, availability, bookings, and notifications are only ever claimed after the system actually completes them.

How is caller data handled?

Caller phone numbers and addresses are masked before they are shown or stored, and every step shows its real status.

Pricing & rollout

What does it cost?

Start free with a 14-day pilot, then price per location; multiple locations get volume pricing. See the pricing page for details.

Can I run more than one location?

Yes. Every location lives in one console, each with its own number and service area.

Still curious

Still have questions?

Talk to us about your business, or start a free 14-day pilot and watch it answer, triage, and book every call in your name.

  • Live in days, not months
  • Honest, status-true updates
  • Hands-on onboarding